Technical Support Engineer

Requirements:

• Diploma/Degree in Computer Science / Information Technology / Computer Engineering or equivalent.
• 4+ years of practical experience in IT support demonstrating increasing levels of responsibility and technical expertise in an enterprise environment.
• General IT operations experience including but not limited to desktops/ laptops/mobile devices, basic networks, security, printers, endpoint security, imaging, and remote tools.
• Self-motivated, possess a can-do attitude and a strong customer support orientation.
• Provide technical expertise and support to customers through phone, chat, ticketing system, and in-person.
• Provide strong knowledge, troubleshooting and support of WINDOWS 10 & 11 Office 365 especially Outlook and OneDrive.
• Act as L2 technical support for a team of service desk analysts in resolving issues that are within scope.
• Manage incident and request tickets by...

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