Technical Support Engineer

Job Description
Skills & Qualifications
Typically requires field sales experience
Areas of TAC (Technical Assistance Centers) , NOC (Network Operation Centers) , SOC (Security Operation Centers) , GSC (Global Service Center) with a networking/security company.
Understanding of TCP/IP, routing protocols, L2/L3 switches
Security products firewalls, IPSec, IDS/IPS, Anti-Spam, virus scanning
Previous call center experience, preferably supporting data networking products and/or security products is desirable.
Ability to speak Portuguese is a plus or learn within 1 year.
An independent certification on security from SANS, (ISC) 2, ISACA, BS7799/ISO17799 is a plus.
Job Duties And Responsibilities
Advanced troubleshooting on the full range of Fortinet products
Collection, analysis and change recommendations of configuration information, customer network information and/or packet trace information
Provide customer education where needed due to gaps ...

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