Technical Support Engineer

Description : Technical Support Engineer

Background :

Our client is looking for an additional member to join the First Level Support Team in Basel, Switzerland. The new team member will be part of a distributed team located in Switzerland, Hong Kong, and Mexico. As a Level 1 Technical Support Engineer, you are responsible for finding solutions to incidents on an array of Banking-specific applications reported by business users from front, middle, and back office. Together with the extended Banking IT team, you would help resolve issues end-to-end. You would document resolutions and share your knowledge with the rest of the First Level Support Team. You will contribute to development and work items.

General Information :

• Start date : ASAP
• Latest start date : 3 months
• End date :
• Extension : TBC
• Work location : Basel
• Workload : 100%
• Travelling : no
• On Call : yes (bu...

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