Technical Support Engineer at Martell Group

Elevate your technical career as a Technical Support Engineer at Martell Group. This full-time role involves deep troubleshooting in Linux environments, focusing on API issues, connectivity problems, and database querying.
Martell Group is seeking a driven engineer to manage the customer support queue. You'll resolve a variety of technical issues, primarily revolving around third-party API keys and container connectivity. This role requires a robust understanding of Linux, as well as experience in debugging complex systems across multiple deployments.
Key Responsibilities:
• Triage and resolve customer support tickets efficiently
• Diagnose third-party API billing and key issues
• Debug container connectivity across different deployments
• Analyze health monitoring for real outages
• Guide customers with API console settings and billing dashboards
Requirements:
• 2 to 4 years in technical support or related roles
• Strong Linux command-line experience
•...

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