Technical Support Engineer

Objectives and Responsibilities
-Analyze, improve, and understand the workings of a Cloud Native Automated Quoting engine and become a technical guide to the team to ensure efficient performance
-Handle a variety of technical support problems—from simple application or network configuration fixes to very sophisticated problem solving and problem resolution.
-Participate in the effort of crafting the architecture and design of AutoQuote solutions by actively helping the team in choosing the right technology, methodology and solving technical problems.
-Examine existing systems, identifying flaws, and crafting solutions to improve service uptime and time-to-resolve through monitoring and automated remediation
-Fix and resolve issues related to the cloud services; implement long term fixes and automation to avoid repeat failures in the future.
Skills and Qualifications:
-BS degree in Computer Information Systems or related technical field involving information systems...

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