Technical Support Engineer 1

The Customer Support Engineer is a member of Emerson’s growing Power and Water Solutions PWS) Global Service Center (GSC). The GSC primarily supports Ovation, which is a proprietary Distributed Control System (DCS) that allows customers to better control, monitor, and report on the processes of their power plants and/or water treatment facilities.
The major responsibilities of the Customer Support Engineer include effectively diagnosing and resolving Ovation product related issues for customers and internal Emerson PWS engineers. Therefore, in addition to good interpersonal skills, the engineer should possess excellent technical troubleshooting skills and be familiar with process control and basic power generation concepts. It is advantageous (although not required) that the engineer has technical knowledge of current Ovation products and associated systems, which can include networking, third party data links, and security.

In This Role, Your Responsibilities Will Be:<...