Technical Support Consultant DACH (m/f/d)

Job description

Ensure that our DACH-customers can rely on our recruitment software every day by solving technical challenges clearly, quickly and professionally.

As a Technical Support Consultant, you are the internal representative of our customers within RecruitNow. You know our software in and out and ensure that all technical and functional questions about our products Cockpit and Cockpit X are handled accurately, professionally and with care. You are responsible for first and second-line support and take ownership of customer issues from start to finish. Most customer contact runs through our Jira Service Desk, but when urgency is high or clarification is needed, you communicate directly with customers by phone. Managing expectations clearly and transparently is a crucial part of your role.

You’ll join our Customer Success DACH team, a newly formed and growing team within RecruitNow. Currently the team consists of two Customer Success Consultants and a Cu...

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Submit your application today and join our talented team at zvoove Group GmbH.