Technical Support Center Specialist

Job Description

This position is responsible for providing technical support to internal and external customers resolving technical incidents and answering questions regarding proprietary software and hardware. The person in this role will manage, resolve, and facilitate resolution for BD automated dispensing platforms (Pyxis ES Systems).

Technical Skills

• Databases SQL Server (SQL 2008/2012) – 3+ years
• Write queries and analyze SQL data (SELECT, JOIN) within complex database structures
• SSIS (SQL Job) exposure/experience
• SQL Reporting Services
• Operating System knowledge – 3+ years (Server 2008/2012, Windows 7)
• Windows Services
• IIS and Web Applications
• Running Performance Counters
• Basic understanding of Group Policies
• Security Permissions
• Networking topology – 2+ years (DNS, DHCP, LAN/WAN, Telnet, Ports)
• XML language – 1+ years
• Ab...

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