Technical Support

**What you’ll do:**

Technical Support provides front-line assistance via email and phone in the customer's language, covering pre-sales and post-sales inquiries but excluding quotation tasks and pricing. This role is essential for addressing customer needs directly and efficiently, requiring proficiency in the customer's language to ensure clear communication and effective support. Additionally, Technical Support is responsible for troubleshooting defective products and differentiating between quality issues and misuse.

Pre-Sales Support
Post-Sales Support
Escalation of Product Quality Issues
Escalation Management
Warranty and Contract Status Verification
Continuous Improvement
Knowledge Acquisition and Sharing
Data update/entry in Salesforce Case Management

**Qualifications:**

Typically requires a (technical) high school diploma and job-related training or a post-secondary degree or diploma in sales or technical studies
0-4 y...

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