Technical Support Architect

Job Description

The Technical Support Architect at Assent is a senior‑level technical specialist responsible for delivering exceptional support experiences for Assent’s direct customers and their suppliers. This role requires deep technical expertise, advanced troubleshooting capabilities, excellent collaboration with Development and Product Management teams, and strong analytical skills. The Technical Support Architect expertly manages critical customer escalations, understands complex issues intimately by reviewing read‑only product code, and proactively identifies and communicates trends to influence product improvements. Additionally, this role plays a key part in defining, implementing, and optimizing AI‑driven workflows and integrations, leveraging tools such as Forethought AI to enhance efficiency, automate complex processes, and elevate customer experiences.

Serve as the primary technical escalation point for complex customer and supplier issues. Indepen...

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