Technical Support Analyst

Technical Analyst will work under supervision to support successful implementations of DCIM software by completing hardware models, data center drawings, and data migration efforts from existing to new customer databases.  They will participate in improving documentation for customer success.  Provide troubleshooting and analysis of software bugs for our customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES Using a ticketing system – submitting, updating, closing tickets in a timely fashion.

Researching, resolving and responding to customer questions received via telephone, email or support portal working under supervision.

Setup and configure Sunbird’s DCIM suite including dcTrack and Power IQ.

Accurately research technical specifications and images for IT and data center  equipment located throughout any given data center environment(s).

Analyze, scrub and migrate data from current source to DCIM database.

Ready to Apply?

Submit your application today and join our talented team at Sunbird Software Inc..