Technical Support Analyst

West Coast Personnel

📍 milnerton, milnerton, South-Africa 💼 Full-time 🕒 Posted June 23, 2026

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Job Description

                Role Overview 
Seeking a skilled Technical Support Analyst to provide remote support to UK clients, full-time UK working hours in office , specialising in:
VoIP / IPPBX systems 
Internet & broadband connectivity 
Wi-Fi and network troubleshooting 
Key Responsibilities 
Deliver technical support via calls, email, and chat  
Troubleshoot: 
VoIP systems (IP Voice, Bicom, IPECS, 3CX, Yeastar) 
Hardware (Yealink, DECT, headsets) 
Connectivity (Broadband, Mobile Broadband, Leased Lines) 
Networks (routers, switches, Wi-Fi, LAN) 
Own and manage faults through to resolution within SLA 
Liaise with suppliers and IT teams to resolve issues 
Escalate complex faults and assist with outage management  
Participate in ongoing product training 
Requirements 
            
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Job Details

Location milnerton, milnerton

Job Type Full-time

Category Other-General

Posted Date June 23, 2026

Application Deadline August 02, 2026