Technical Support Analyst

The Support Specialist will act as a first-level responder and trusted guide for the client's AI customers,helpingthemonboard,interpretdetectionresults,andtroubleshootingissues.Thisrole iscriticalforclientsatisfaction,productadoption,andensuringthatthe client's deep fake detection output is actionable, comprehensible, and integrated into customer workflows.

Core Responsibilities:

● Client Onboarding: Walk enterprise customers through the client's platform, API integration (for detection), and dashboard UI (if applicable). Provide best-practice recommendationsforhowtofeedmediaintooursystemsecurely,howtointerpret detection confidence scores, and how to act on results

● Ticket Handling/Troubleshooting: Address client-reported issues—e.g.,myvideo result is wrong, latency is high, I don't understand this confidence score — by diagnosing, replicating, and escalating appropriately

● Issue Replication & Escalation: Reproduce client problems in a sandbox or test e...

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