Technical Support Analyst

We are looking for an experienced Technical Service Desk Engineer Level 2 Engineer to provide advanced support for users across Azure Entra ID, Microsoft 365, Intune, Windows Server, and Active Directory environments. The ideal candidate will have strong technical expertise, excellent troubleshooting abilities, and exceptional communication skills to assist users via phone, email, and ticketing systems.

About the Role

Provide Level 2 support for end users via phone calls, emails, and the ticketing system.

Responsibilities

• Troubleshoot issues related to Azure Entra ID, Microsoft 365, Intune, Windows Server, and Active Directory.
• Manage user lifecycle activities: Make, modify, disable accounts in Azure Entra ID and Active Directory.
• Support device user onboarding and offboarding through Intune and M365 services.
• Perform root-cause analysis for recurring issues and escalate ...

Ready to Apply?

Submit your application today and join our talented team at SHI Solutions India Pvt. Ltd..