Technical Support Analyst

Job Description
A client of Insight Global is seeking a Technical Support Analyst to support device preparation and deployment efforts within a fast-paced distribution center environment. On a day-to-day basis, this individual will receive returned or damaged equipment, evaluate condition to determine repair versus replacement, and perform hands-on device preparation including OS wipes, manual imaging (USB-based), and system builds. They will deploy software and configure devices using tools such as NinjaOne, while ensuring all laptops and desktops are fully staged and ready prior to handoff for distribution. This role also supports the full asset lifecycle, from intake and build to shipment preparation, and may involve light ticketing work using systems like Freshservice. The ideal candidate will collaborate closely with a small technical support team to manage workload efficiently and meet deployment timelines.

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