Technical Support Agent

Influx

📍 Kenya, Kenya, Kenya 💼 Full-time 🕒 Posted June 26, 2026

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Job Description

Are you the go-to person when someone’s computer acts up? Do you enjoy solving tech problems and helping people stay connected and productive? If so, we’d love to meet you!
We're looking for an individual with general IT knowledge and troubleshooting skills; someone who is eager to learn and based in Kenya to join our team as a Tech Agent - General IT Support. You’ll be tasked with providing essential support and assistance to customers through various platforms. You’ll be the first point of contact for users experiencing technical issues, helping them troubleshoot and resolve everyday IT challenges.
What You'll Do:
Handle 100 tickets per day.

Provide basic helpdesk support.

Document solutions and procedures in knowledge bases (KBs) and FAQs, and maintain them by keeping them updated.

Ensure that support requests are handled within established Service Level Agreements (SLAs), keeping client satisfaction a...
            

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Job Details

Location Kenya, Kenya
Job Type Full-time
Category Computer Occupations
Posted Date June 26, 2026
Application Deadline August 05, 2026