Technical Solution Consultant

We are looking for a Customer Support Executive for our Technical Process to handle inbound/outbound customer interactions via voice, chat, or email. You will troubleshoot technical issues, resolve customer queries, and ensure a high-quality customer experience while meeting process-defined quality and productivity targets.
Key Responsibilities
Handle customer queries related to products/services through voice, chat, or email channels
Diagnose and troubleshoot basic technical issues (software, hardware, connectivity, applications, account access) using defined workflows and knowledge base articles
Provide step-by-step guidance to customers and ensure first-call resolution wherever possible
Accurately document all customer interactions, issues, and resolutions in the CRM system
Escalate complex or unresolved issues to Level 2/Technical teams following the escalation matrix
Meet daily/weekly/monthly targets for AHT (Averag...

Ready to Apply?

Submit your application today and join our talented team at SkillLabs.

Submit Application