Technical Service Manager (HKN1609261430)

PEOBASE Ltd
📍 pedder street, central, hk, Hong Kong Island, Hong Kong 💼 Full-time 🕒 Posted March 02, 2026

Job Description

One of the global leader in fighting malicious internet attacks that headquartered in United States, is now seeking a Technical Service Manager to join their post-sales team in Hong Kong.

Responsibilities

  • Responsible for the customer’s perception of their relationship with company
  • Develop and maintain strategic customer relationship
  • Regularly communicate with assigned accounts, set expectations and negotiate priorities appropriately
  • Regularly meet with the Account Executive, Professional Service Executive and other key client relationship stakeholder to triangulate on immediate and long-term customer needs
  • Provide single point of contact for customer support issues
  • Proactively manage, measure and track customer support cases to insure their timely resolution
  • Rally internal resources as needed to resolve client issues; escalate issues to Product when appropriate
  • Establish and document each...
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    Job Details

    • Location pedder street, central, hk, Hong Kong Island
    • Job Type Full-time
    • Category Operations Specialties Managers
    • Posted Date March 02, 2026
    • Application Deadline April 11, 2026