Job Description
Description
The DC Technical Service Management is responsible for maintaining high levels of customer satisfaction and fostering long-term relationshipsthrough the provision of expert technical support and customer relationship management. This role operates within the limits of standard industry practices and aims to achieve permanent objectives such as optimal customer retention and compliance with local and industry standards.
DUTIES AND RESPONSIBILITIES:
Customer Relationship Management
Develop and maintain relationships, serve as the primary contact for customers, provide updates on services.
Technical Support and Expertise
Provide support, resolve issues, assist with data center solutions deployment and optimization.
Customer Success Initiatives
Develop strategies to enhance satisfaction and retention, monitor KPIs, conduct reviews for
improvement.
Onboarding and Training
Manage onboarding, ...
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Submit ApplicationJob Details
- Location Makati, Metro Manila
- Job Type Full time
- Category Computer Occupations
- Posted Date June 12, 2026
- Application Deadline July 22, 2026