Technical Service Engineer

Responsibilities

• Understand the customer's situation so that their experience with the product and the brand is positive.
• Execution of quotes for all product families that FE offers
• Support with physical tests of FE product to ensure its correct functioning.
• Development of commercial and technical presentations
• Remote technical support to clients from the sales team
• Technical follow-up to troubleshooting and problem resolution
• Extraordinary field visit to solve problems on site.
• Generate No-warranty reports for products claim on warranty process.
• Deliver a technical weekly activities report
• Support on calls with clients and end users for specific product questions.
• Support in review of new product that may present failures in the field and documentation of information.

Requirements

• Bachelor’s degree in Industrial, Mechanical, Electric...

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