Technical robotic specialist

Responsibilities & Key ObjectivesTechnical Expertise: Remote Robot Operations ● Advanced Diagnostics: Perform remote system debugging and resolution of complex failures that go beyond standard protocols.● Fleet Management: Serve as the lead internal expert for the full spectrum of our browser-based diagnostic and fleet management platforms.● Performance Optimization: Identify real-time bottlenecks and implement strategic improvements to enhance fleet efficiency.● Root Cause Analysis: Conduct thorough technical investigations into recurring issues to ensure long-term system stability. Strategic Escalation & Technical Leadership ● First Responder: Act as the primary technical point of contact for the Sales and Service teams regarding critical technical hurdles.● Incident Triage: Evaluate the severity of technical escalations and determine when direct involvement from Engineering is required.● Development Feedback Loop: Translate complex field data and technical challenges into actionable...

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