Technical Relationship Manager

About the Role: Responsible to manage, oversee, and address technical needs for clients / customers along with promoting a positive vision for the organization.

Location: Goregaon, Mumbai (WFO)

What you'll be Responsible for?

• Managing the existing key accounts
• Investigate and solve complex and long overdue problems faced by customer and forwarded by the customer support desk
• Manage escalated customer complaints her major incidents
• Collaborate and work with internal teams for escalations or critical issues and extend support to retain the customer business
• Responsible to maintain accurate records of discussions or correspondence with customers
• Analyze statistics and other data to determine the level of customer service being provided by the organization
• To build and grow good client relationship to ensure retention and business growth.

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