Technical Project Coordinator

We are seeking a highly organized, detail-oriented, and proactive Project Coordinator to support our growing operations team. This role is central to ensuring efficient project execution, strong cross-functional coordination, and consistent service delivery aligned with client and business expectations.

Key Responsibilities

• Oversee the helpdesk and ticketing system to ensure support requests are accurately logged, assigned, prioritized, and resolved within defined timelines.
• Monitor ticket trends, response times, and resolution quality to ensure compliance with Service Level Agreements (SLAs).
• Track and follow up on escalated and high-priority issues, ensuring timely resolution and appropriate routing.
• Review and monitor client communication channels, including WhatsApp, and report critical updates or concerns raised by clients.
• Work closely with the support team to identify operational gaps and recommend process and workflow im...

Ready to Apply?

Submit your application today and join our talented team at Climax Software Solutions.