Technical Program Manager, World Wide Returns & Recommerce

Description
No other single team in Amazon provide exposure to end to end life cycle of e-commerce: Welcome to World Wide Returns, and Re-commerce (WWR&R). We redefines e-commerce and start where the typical e-commerce supply chain stops. We innovate to support net-zero carbon, Amazon climate pledge and works backwards from there. In most cases, our work starts even before customer purchases: in providing information about return policies on detail page/search & during check-out. and developing products to support end to end post purchase support needs. We support all post purchase customer needs starting from product usage troubleshooting support to return experience, transportation, reverse-fulfillment, reverse supply chain and reselling. We provide returns as a service to for WW Amazon business across all channels (Retail, FBA, Merchant Fulfillment) and subsidiaries (Zappos, Woot), Customer Service applications and Amazon physical stores.

Amazon Returns policies & experi...

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