Technical Product Support Agent

**Job Description**

We are seeking an experienced **Technical Product Support Agent** to join the Revelyst Golf & Technology platform team.

As a Tier 1 Technical Product Support Agent you provide the initial Technical Support contact to the end-user. To identify, research, and resolve all general support issues or determine that Tier 2 Escalation is required for further assistance.

This position reports to the **Technical Product Support Supervisor** .

**As the Technical Product Support Agent, you will have an opportunity to:**

+ Work with end users to troubleshoot and resolve technology and software issues over the telephone, through email, and via a web-based remote desktop control tool.
+ Work with end users to understand, diagnose, and resolve Golf Data questions.
+ Work to document incoming customer issues for reporting
+ Develop in-house & end-user documentation articles based upon experience resolving new customer issues t...

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