Technical Operations Manager

The Technical Operations Manager will lead and oversee the daily technical operations of field engineers and AV software developments for our Integration business. This role is pivotal in managing cross-functional teams, optimizing operational processes, and implementing scalable solutions that support business growth and technological advancement. The manager will collaborate closely with engineering, Sales, IT, and operations support teams to maintain high system availability, performance, and security standards. They will also be responsible for driving continuous improvement initiatives, managing incident response, and ensuring compliance with industry regulations.

Duties:

• Manage and coordinate technical operations teams, specifically Field Engineers and AV Software Developers, to ensure timely resolution of incidents and service requests.
• Own technical quality control across field engineering and AV software disciplines

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