Technical Leader for Network Security

Join Cisco as a Technical Leader specializing in Network Security based in Ottawa. This role involves guiding urgent escalations and leveraging AI tools to enhance service delivery.
In this Senior Technical Expert position, you'll address critical network crises and influence product improvements through collaboration with Engineering. A focus on mentoring future engineers will foster a culture of continuous improvement while you manage high-pressure situations to ensure swift resolutions. Your expertise in Cisco Security technologies will play a crucial role in maintaining service integrity.
Key Responsibilities:
• Troubleshoot complex network issues involving Cisco solutions
• Lead major outage resolution and crisis management
• Collaborate with engineering for service enhancements
• Create AI-driven automation assets for support
• Train and mentor Technical Consulting Engineers
Requirements:
• Bachelor’s degree and 10+ years in technical consulting
• Ex...

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