Technical lead

We are looking for a Technical Lead with solid experience in IT services consulting, focused on technical and operational delivery management. This role involves leading technical teams, ensuring high-quality service delivery, and serving as a key liaison between clients and internal teams. The Technical Lead will ensure that all commitments are met efficiently, in alignment with quality standards, compliance requirements, and continuous improvement practices.
Key Responsibilities:
- Lead technical teams (consultants, engineers, developers, etc.) to ensure timely and high-quality service delivery. - Manage SLAs, KPIs, and service processes agreed upon with the client. - Serve as the main point of contact between the client and internal teams to address technical and operational issues. - Coordinate the implementation of improvements across processes, workflows, and tools. - Monitor team performance, provide ongoing feedback, and implement action plans as needed. - Participate in ...

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