Technical Lead - Digital Operations

Job Description
Overview
Insight Global is looking for a hands-on Technical Lead to fully own production support + enhancements across the client's core digital platforms (Membership, Insurance, Travel, Rewards, mobile, etc.).
This is a 0→1 ownership role on the operations side — not just building features, but running the environment day-to-day:
 • incident + defect management
 • backlog + sprint execution
 • release readiness
 • operational KPIs / scorecard health
They need someone who can operate autonomously, own delivery across internal + vendors, and keep leadership out of the weeds.
Day-to-Day
 • Own production support + platform stability end-to-end
 • Lead incident + defect management (ServiceNow)
 • Manage Jira backlog (prioritization, sprint execution)
 • Coordinate across:
  ○ internal dev teams
  ○ SRE / platform teams
  ○ external vendors
 • Drive:
  ○ monitoring + alerting improvements
  ○ root cause analysis + pre...

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