Technical Customer Support Engineer – Embedded & Networked Systems

Location: Pune (Office + Pan-India Travel)
Department: Technical Support
Experience: 4-6 Years
Qualification: B.E./B.Tech/Diploma in Electronics / E&TC / Electrical / Instrumentation
Role Overview
We are seeking a technically strong and customer-focused engineer to support embedded, network-connected industrial systems deployed across nationwide sites.
Key Responsibilities
• Provide remote and on-site technical support
• Diagnose hardware, firmware, communication & network issues
• Perform structured root cause analysis (RCA)
• Validate RS485 / TCP-IP / RF communication
• Analyse logs and diagnostic parameters
• Support remote firmware upgrades & configuration
• Support installation & system configuration at site
• Ensure environmental compliance (IP rating, temperature, grounding)
• Log and manage support cases through JIRA
• Track, update and close tickets as per SLA
• Coordinate internally for escalations
• Support preventive mai...

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