Technical Customer Service Representative

General Summary:

• Provides frontline customer service support to both internal and external customers.


• Responsibilities include processing orders, quotes, and EDI transactions; responding to customer inquiries and product requests; managing order follow-up; and resolving basic customer issues using foundational knowledge of Exotic product lines and business systems.

Essential Job Functions:

• Order Management & Processing Processes customer orders accurately from receipt through completion, including order entry, verification, and confirmation Manages EDI (Electronic Data Interchange) transactions, including order receipt, processing, and error resolution Handles order follow-up activities, including status updates, expedite requests, and delivery coordination Processes RMAs (Return Merchandise Authorizations) in accordance with company policies and customer agreements Customer Communication & Support Responds to...

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