Technical Customer Service Representative

General Summary:
Provides frontline customer service support to both internal and external customers. Responsibilities include processing orders, quotes, and EDI transactions; responding to customer inquiries and product requests; managing order follow-up; and resolving basic customer issues using foundational knowledge of Exotic product lines and business systems.

Essential Job Functions:

Order Management & Processing

+ Processes customer orders accurately from receipt through completion, including order entry, verification, and confirmation

+ Manages EDI (Electronic Data Interchange) transactions, including order receipt, processing, and error resolution

+ Handles order follow-up activities, including status updates, expedite requests, and delivery coordination

+ Processes RMAs (Return Merchandise Authorizations) in accordance with company policies and customer agreements

Customer Communication & Sup...

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