Technical Customer Advisor

Position Purpose:

Strategically lead and manage the customer fulfillment process. Manage the customer experience by coordinating all aspects of the customer service cycle. Provide technical support to customers and Veolia teams, providing guidance in chemical grouping, disposal options, approvals, RCRA & DOT regulations, and compliance.

Primary Duties /Responsibilities: 

• Own the customer service experience. Be the primary point of contact for customers within assigned branch territories. Engage multiple internal teams across branches to provide an excellent customer experience by coordinating and leading the customer service cycle.
• Coordinate communications (both internal and external) for all aspects of customer and technical service.
• Analyze, plan and facilitate resolutions for customer service and technical issues.
• Create new Waste Information Profiles (WIPs) ensurin...

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