Technical Customer Advisor

Position Purpose:

The position’s purpose is to “quarterback” the customer fulfillment process from the customer order all the way through to billing. In doing so, this position fulfills customer needs, and delivers service, in the least complex and most cost efficient way for Veolia Hazardous Waste

Primary Duties /Responsibilities: 

• Be the primary point of contact for customers within assigned branch territories and provide an excellent customer experience through all aspects of the customer service cycle.
• Own the communication (both internal and external) for all aspects of customer service.
• Take customer requests for service pick ups and direct loads. Manage the creation of jobs and tickets. Work with the customer to obtain all required information to create accurate and detailed Jobs/Tickets.
• Provide support for quoting new service code categories to customers.
• C...

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