Technical Business Analyst

What sets this role apart: Apply your process mapping expertise to shape sector‑wide decisions. Turn complexity into clarity that drives real operational change. Own the creation of artefacts that become the industry baseline.

About the Role

This opportunity allows you to contribute to a sector‑wide transformation by owning end‑to‑end process mapping that directly influences how organisations deliver services to customers. You’ll sit at the centre of a high‑priority initiative, translating complexity into clarity while helping define the next phase of change across the ecosystem.

What You’ll Be Doing

• Mapping end‑to‑end processes across multiple scenarios, creating clear cross‑functional/swimlane diagrams
• Facilitating workshops and conversations with stakeholders and subject matter experts
• Identifying gaps, inefficiencies, and improvement opportunities
• Producing structured, high‑quality documentation and artefacts

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