Technical Account Representative

Job Description
ladofcmcs- The primary role of a Support Analyst is to troubleshoot and resolve highly complex techno-functional problems.
- The focus of this position is to provide Customer Service at a technical and functional level and to drive the complete resolution of each service incident ultimately.
- The key skills used daily are: a high level of techno-functional skills, knowledge of Oracle products, problem-solving skills, and customer interaction/service expertise. It is an opportunity to work with Cloud and On-Premise customers. This work includes:

• Work directly with Customers for
• Advising on the complex use of Oracle products
• Resolving highly complex and mission-critical issues
• Manage highly complex and critical customer issues.
• Serve as Situation Manager on highly sensitive issues.
• Consult with Management in directing the resolution of critical Customer situations.
• Knowledge gain and sharing - ...

Ready to Apply?

Submit your application today and join our talented team at Oracle.