Technical Account Manager

About the role
We are seeking a dynamic and experienced Technical Account Manager (TAM) to join our Business & Growth-Enterprise team. The TAM will serve as a key point of contact for our enterprise customers, ensuring successful deployment, adoption, and optimization of our communication solutions. This role requires a blend of technical expertise, project management, and customer engagement skills.
Key Responsibilities
• Act as a dedicated technical liaison between customers and internal teams,
ensuring seamless service delivery and issue resolution.
• Build and maintain strong, long-term relationships with key clients to foster
trust and loyalty with regular in person meetings with CXO's.
• Understand the unique needs, goals, and business objectives of each key
account.
• Coordinate with cross-functional teams (Product, Engineering, Support, and
Operations) to address customer requirements and resolve technical
challenges.
• Lead the onboarding pr...

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