Technical Account Advisor

Blue Yonder Title: Technical Account Advisor - Cloud Services
Other comparable titles:
- Associate Technical Account Advisor, Technical Account Manager
Overview
We are seeking a highly skilled Technical Account Advisor to join our Cloud Services team at Blue Yonder. The Technical Account Advisor will be responsible for providing technical support and guidance to clients as they design, implement, and optimize their cloud-based solutions. The role will be responsible for ensuring client satisfaction, retention and helping clients to fully leverage their cloud services.
Scope
- Core responsibilities to include maintaining the system’s health, reviewing customer SLAs and conducting review meetings with customers, keeping track of customer consumption and reporting to both internal and external stakeholders, contributing towards renewals and preventing customer attrition
What you’ll do
- Overall ownership of the customer
- Produce and deliver monthly SLA reports ...

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