Tech Support Rep

Job Description
Key Responsibilities:
  • Maintain and support our client's corporate office computer network and users
  • Provide help desk support for hosted applications, systems, and services used by corporate and hotel staff
  • Conduct basic computer training for corporate staff on network functions and standard applications
  • Provide technical support and troubleshooting for High-Speed Internet Access (HSIA) systems
  • Monitor and maintain network security across corporate and hotel environments
  • Participate in off-hours support rotations to respond to escalated technical issues as needed
  • Perform regularly scheduled server and hardware maintenance as assigned
  • Assist in ensuring all backup systems are functioning properly and that user data is protected, with recovery processes routinely tested
Foster a cooperative and harmonious work environment with fellow associates across departments

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