Tech Support Manager

Description We are looking for a Tech Support Manager to lead day-to-day technical support operations for a manufacturing environment in Newark, New Jersey. This Long-term Contract position is ideal for a hands-on leader who can guide deskside support activities, resolve user issues efficiently, and maintain a reliable workplace technology experience. The role focuses on supporting Windows-based systems, hardware troubleshooting, and user account administration while promoting responsive service and operational continuity.

Responsibilities:
• Direct daily technical support activities for end users, ensuring timely resolution of hardware, software, and workstation issues.
• Oversee deskside assistance for employees by diagnosing technical problems, coordinating fixes, and maintaining a high standard of customer support.
• Manage user access and account administration tasks within Active Directory, including permissions, password support, and account maintenance.
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