Tech Support L Customer Success

Develop complex implementation plans and ensure seamless handoffs to delivery and support teams
- Own the technical implementation and optimization of high-impact client projects, customizing
solutions to meet unique business requirements
- Serve as the primary technical contact for advanced issues related to software, product data feeds,
API integrations, and FTP
- Provide expert-level platform training and consultation to client stakeholders
- Partner with Sales, Product, Engineering, and Client Success to ensure client needs are met and
technical challenges are addressed
- Mentor and coach junior Client success engineers, supporting knowledge sharing and technical skill
development
- Drive cross-functional initiatives that improve internal processes, workflows, and client engagement
practices
- Develop technical enablement resources (e.g., webinars, videos, documentation) to support
onboarding and education at scale
- Communicate complex tec...

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