Tech Support Engineer

CommScope

📍 Apodaca, Nuevo Leon, Mexico 💼 Full-time 🕒 Posted March 02, 2026

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Job Description

Job Summary
Provides technical support to customers for Aurora Networks or to Aurora Networks partner products as they diagnose, troubleshoot, repair, debug, and maintain products. Reports design, reliability, and maintenance problems or bugs to the design engineers/software engineers. May be involved in customer installation and training. Provides support to customers/users for products that are highly technical or sophisticated. After hours, and on-call support may be required.
General Summary
The Technical Support Engineer (TSE) will be responsible for providing first-level Technical Support for various technologies in our products to our customers.
Duties & Responsibilities
Be the first technical point of contact for the customer 

Should possess the ability to manage critical (S1) cases soon after the training

Demonstrate the ability to work with the Escalation team and/or Engineering teams to manage...
            

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Job Details

Location Apodaca, Nuevo Leon
Job Type Full-time
Category Computer Occupations
Posted Date March 02, 2026
Application Deadline April 11, 2026