Tech Lead

Job Title: Salesforce Solution Analyst (Sales

Service Cloud)

Role Overview

The Salesforce Solution Analyst will partner with business stakeholders to gather, document, and analyze requirements to drive operational efficiency in sales and service departments. They will configure, customize, and maintain Salesforce solutions, ensuring high quality delivery, user adoption, and best practices.

Key Responsibilities

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Requirements Gathering

Analysis: Collaborate with sales and service teams to define business processes, identify gaps, and document functional requirements, user stories, and acceptance criteria.

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Solution Design

Configuration: Design and implement solutions using Salesforce declarative tools (Flows, Validation Rules, Custom Objects, Process Builder) to automate workflows.

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Sales Cloud Focus: Drive optimization of lead management, opportunity management, forecasting, an...

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