Teamlead Customer Service Operations

Are you a natural people leader with a passion for operational excellence? Do you thrive in a dynamic, international environment where customer satisfaction, process optimization and teamwork go hand in hand? Then you might be our new Teamlead Customer Service Operations.

As Teamlead CSO, you take the wheel of our administrative customer service activities — from sales and service order administration to traffic coordination. You ensure smooth day‑to‑day operations, accurate order processing and a high-quality customer experience.

You coach and support a team of Sales Coordinators, Sales Desk Officers, Service Coordinators and Traffic Coordinators. With your hands-on mindset, you jump in when needed to keep operations running and customers happy. At the same time, you drive process improvements, standardization and ERP workflow optimization across the department.

Your responsibilities