Team Manager/Team Leader

Title: Team Manager/ Team Leader

Industry: BPO

Work mode: Work from office

Business Unit: Business Support Services

Location: Panaji, Goa

About the Role

A multifaceted role that involves leading, managing, guiding, and overseeing both people and processes. Handles the client and ensures that their expectations are met.

Responsibilities

• Oversee the day-to-day operations of their team, ensuring that work is completed on time.
• Track and evaluate the performance of the team members.
• Implements quality control procedures and conducts regular audits to ensure compliance.
• Managing team performance by setting expectations and measuring performance outcomes concerning these expectations.
• Identify process bottlenecks and opportunities, set objectives, establish KPIs, and monitor performanc...

Ready to Apply?

Submit your application today and join our talented team at Open Destinations.