Team Manager

We are looking for a dynamic and customer-centric individual to join our call center team as a Team Manager. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY. Responsibilities: Supports, coaches and manage a team of Contact Center Agents
Communicates performance against objective with the individual team members and constantly monitors performance in terms of agreed key performance indicator (log-on time, time-in wrap, average handle time)
Works with the shift supervisor and coordinates shift roster for the team members to ensure that agreed shifts would be covered
Conducts return to work interviews after absenteeism
Undertakes any administration associated with payroll, performance related bonus, staff annual leave, expenses claims and amendments to staff rosters
Conducts regular team meetings and buzz session to ensure that two-way communication is m...

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