Job Description
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
The Team Manager leads a multi‑disciplinary team of Dispute Resolution Managers and Credit Specialists to deliver fair, timely, and defensible outcomes across IDR and AFCA/EDR matters. The role is accountable for end-to-end complaint strategy, quality, and performance outcomes across all complaint types. While the remit spans the across both IDR and EDR, demonstrated capability in hardship, collections, credit reporting, and AFCA approaches is preferred to support effective resolution and fair outcomes.
Role Type: Permanent
Role Location: 833 Collins St, Docklands VIC 3008
Work Hours: 40 Hours/week...
Job Details
- Location Docklands, Victoria
- Job Type Full time
- Category Business Operations Specialists
- Posted Date June 04, 2026
- Application Deadline July 14, 2026