Team manager - bpo operations

Title: Team Manager - BPO Operations
Business Unit: Business Support Service (BSS)
Reporting To: Asst. / Operations Manager
Job Type: Work from office
Location: Panjim, Goa
Duties & Responsibilities
Responsible for a multifaceted role that involves leading, managing, guiding, and overseeing both people and processes. Handles the client and ensures that their expectations are met.
Oversee the day-to-day operations of their team, ensuring that work is completed on time.
Track and evaluate the performance of the team members.
Implements quality control procedures and conducts regular audits to ensure compliance.
Managing team performance by setting expectations and measuring performance outcomes concerning these expectations.
Identify process bottlenecks and opportunities, set objectives, establish KPIs, and monitor performance.
Handle conflict resolution and ensure a positive and productive work environment.
Primary contact for clients, building str...

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