Team Leader_Telemarketing [FWD]

Startek

📍 Malaysia, Malaysia, Malaysia 💼 Full time 🕒 Posted July 03, 2026

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Job Description

We are seeking a motivated and results-oriented Telemarketing Team Leader to manage and inspire a team of outbound sales representatives. The ideal candidate will be responsible for driving sales performance, coaching team members, and ensuring high-quality customer interactions. This role demands strong leadership, strategic thinking, and the ability to thrive in a fast-paced, target-driven environment.
Key Responsibilities: 
Lead, coach, and mentor a team of telemarketing agents to meet and exceed sales targets.
Monitor daily performance metrics (calls, conversions, lead quality) and provide actionable feedback.
Conduct regular training sessions, role-plays, and one-on-one coaching to enhance sales techniques.
Handle escalated customer interactions and ensure professional resolution.
Ensure compliance with company policies, telemarketing regulations, and quality standards.
Drive team engagement through recogn...
            

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Job Details

Location Malaysia, Malaysia
Job Type Full time
Category Supervisors of Sales Workers
Posted Date July 03, 2026
Application Deadline August 12, 2026