Team Leader

Key Responsibilities

• Lead and inspire a team of customer care, inbound/outbound, sales, and retention professionals.
• Provide guidance, coaching, and support to ensure individual and team success.
• Foster a positive and collaborative team culture that encourages innovation and continuous improvement.
• Establish clear performance expectations and key performance indicators (KPIs) for team members.
• Monitor and evaluate individual and team performance against set targets.
• Conduct regular performance reviews, provide constructive feedback, and address performance issues promptly.
• Ensure a high standard of customer care in all interactions, whether inbound, outbound, sales, or retention.
• Implement strategies to enhance customer satisfaction, loyalty, and retention.
• Address customer concerns and escalations in a timely and effective manner.
• Collaborate with the sales and retention tea...

Ready to Apply?

Submit your application today and join our talented team at MCI.